bat111's Privacy Policy

bat111 is an online gaming and casino platform that provides Bangladeshi users with entertainment services including live casino, slots, and cricket betting. We take the privacy of our platform users very seriously.

This Privacy Policy applies to bat111's website, mobile application, and all digital services. By using bat111's services, you are considered to have agreed to the terms of this policy.

You must be at least 21 years old to use bat111's services. We do not knowingly collect information from persons under the age of 21.

2.1 — Registration and Account Information

When you create an account on bat111, we collect the following information:

• Full name and date of birth
• Valid email address
• Mobile number
• Password (stored in encrypted form)
• Residential address (if verification is required)

2.2 — Identity Verification (KYC) Information

To prevent fraud and ensure responsible gaming, we may request the following documents during the identity verification process:

• National ID card (NID) or passport copy
• Proof of residential address
• Payment method verification document

These documents are used solely for identity verification purposes and are kept secure using industry-standard encryption technology.

2.3 — Financial and Transaction Information

When you deposit or withdraw via bKash, Nagad, or Rocket, we store the relevant transaction information, which includes:

• Mobile banking account number (partially masked)
• Transaction amount and date
• Transaction reference number

2.4 — Technical and Usage Information

When you use our platform, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Platform login time and session information
• Information from cookies and similar tracking technologies
• Gameplay history and preference patterns

3.1 — Service Delivery and Operations

bat111 uses collected personal information for the following purposes:

• Account creation, verification, and management
• Processing deposits and withdrawals
• Providing customer support and resolving issues
• Delivering bonuses and promotional offers
• Tracking VIP program progress

3.2 — Security and Fraud Prevention

We use information to protect our platform and users:

• Monitoring suspicious activity to ensure account security
• Preventing unauthorized access
• Preventing money laundering and manipulation
• Identifying and closing multiple accounts

3.3 — Responsible Gaming

bat111 is committed to promoting responsible gaming. For this purpose we analyze user gameplay patterns and, where needed, offer the option to set limits or take voluntary breaks. Visit our Responsible Gaming page to learn more.

3.4 — Communication and Marketing

With your consent, we may contact you for the following purposes:

• Sending important account updates and security-related messages
• Informing you about new games, promotional offers, and bonuses
• Notifying you of changes to platform policies

You can opt out of marketing communications at any time from your account settings.

4.1 — Sharing Information with Third Parties

bat111 never sells or rents your personal information to third parties. However, information may be shared on a limited basis in the following cases:

• Payment processors: bKash, Nagad, Rocket — only the information necessary to complete transactions
• Identity verification services: With trusted partners to complete the KYC process
• Technology service providers: Contracted technology partners for platform operations
• Legal authorities: To meet legal obligations or comply with court orders

All third parties listed above are required to comply with our privacy standards and may not use information beyond the stated purpose.

4.2 — International Data Transfers

Some of bat111's technology infrastructure may operate on international servers. In such cases we ensure that data transfers are carried out in compliance with industry-standard encryption and security protocols.

5.1 — Technical Security

bat111 uses industry-standard technology to keep your personal information secure:

• SSL (Secure Sockets Layer) encryption — on all data transmissions
• Storing sensitive information with 256-bit AES encryption
• Two-Factor Authentication support
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems

5.2 — Administrative Security

Alongside technical security, we also ensure information protection at the administrative level:

• Only authorized personnel have access to personal information
• All staff are bound by confidentiality agreements
• Regular security training is provided
• A rapid response plan is in place for data breach incidents

5.3 — Response to a Data Breach

In the event of a data breach, we will notify affected users as quickly as possible and take the necessary steps to minimize harm. If you suspect a data breach, please contact us immediately: [email protected]

6.1 — Use of Cookies

bat111 uses cookies and similar technologies to improve the user experience. Cookies are small text files stored in your browser.

The types of cookies we use:

• Essential cookies: Required for the basic operation of the platform (login sessions, security tokens)
• Functional cookies: Used to remember your preferences and settings
• Analytics cookies: To understand platform performance and usage patterns

6.2 — Cookie Controls

You can control or disable cookies by changing your browser settings. However, disabling essential cookies may cause some platform functions to not work properly.

7.1 — Data Access and Correction

As a bat111 user, you have the following rights:

• Access: The right to know what information we hold about you
• Correction: The right to request correction of inaccurate or incorrect information
• Deletion: The right to request deletion of your information under certain circumstances
• Processing restriction: The right to object to the processing of information for specific reasons
• Portability: The right to receive your information in a structured format where applicable

7.2 — How to Exercise Your Rights

To exercise any of the rights described above, please contact us:

• Email: [email protected]
• Via 24/7 live chat support

We will endeavor to respond to your request within 30 business days of receipt. Requests will be processed after identity verification.

7.3 — Account Closure and Data Retention

If you wish to close your account on bat111, please contact us. Even after account closure, we may retain the necessary information for a specified period to meet legal and regulatory obligations.

bat111 retains your personal information only for as long as necessary. General guidelines are as follows:

• Account information: For the duration the account is active and, after closure, in accordance with legal obligations
• Transaction information: For the period required under financial regulations
• KYC documents: Until the applicable legal retention period following identity verification
• Logs and technical data: Generally 90 days up to a maximum of 2 years
• Marketing communication consent: Until consent is withdrawn

After the designated retention period, information is securely deleted or anonymized so that no individual can be re-identified.

bat111 services are strictly for individuals aged 21 and above. We do not collect or store information from any minors. If a minor attempts to register on our platform, we will cancel their account and delete all related information.

If you are aware that a minor is using bat111, please contact us: [email protected]

The bat111 platform integrates certain third-party services (such as payment gateways). These third parties have their own privacy policies and we are not responsible for their data management practices. We recommend that you read the relevant third party's privacy policy.

bat111 reserves the right to update this privacy policy from time to time. For significant changes, we will:

• Publish a notice on the website
• Notify registered users by email
• Inform users about the updated policy at their next login

If you continue to use the platform after any changes, you will be considered to have consented to the updated privacy policy.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• 24/7 Live Chat (in Bengali)

Our privacy team will get back to you as soon as possible. For more details, you can visit our FAQ and About Us pages.